Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/4161
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dc.contributor.authorШикеринець, Василь Васильович-
dc.date.accessioned2020-04-03T19:29:08Z-
dc.date.available2020-04-03T19:29:08Z-
dc.date.issued2019-
dc.identifier.citationSydorchuk O., Kuchmyeyev O., Shykerynets V., Perederii V., Klimova A. Strategic Management of a Travel Company in the Conditions of Introduction of Modern Information Technologies. Academy of Strategic Management Journal. 2019. Vol. 18, Special Issue 1. (1939-6104-18-SI-1-445)uk_UA
dc.identifier.issn1939-6104-
dc.identifier.urihttp://hdl.handle.net/123456789/4161-
dc.description.abstractThe study showed that the introduction of a chatbot will positively affect the work of almost any travel company, improving both economic indicators and the quality of service. In addition, such automation will remove part of the non-core work of filling out CRM-system data from managers and provide them with the opportunity to focus specifically on further individual customer service, whose wishes and contacts were pre-compiled by the chatbot. On the other hand, customers will receive the necessary support and assistance immediately on the site, and the best service experience from a previously informed manager, which will improve the quality of service and increase their loyalty. Based on an analysis of the best practices for using chatbots, it was proposed to create a bot that can receive pre-orders from customers, fill out a CRM system with customer contact information, and transfer this data to a live specialist for the agency. The developed chatbot creation algorithm is filled with the specific content of each stage of the development and implementation of a chatbot that can learn.uk_UA
dc.language.isoenuk_UA
dc.publisherAllied Business Academiesuk_UA
dc.relation.ispartofseriesAcademy of Strategic Management Journal;Vol. 18, Special Issue 1-
dc.subjectChatbotuk_UA
dc.subjectCRM Systemsuk_UA
dc.subjectTravel Agencyuk_UA
dc.subjectInformation Technologyuk_UA
dc.subjectStrategic Managementuk_UA
dc.titleStrategic Management of a Travel Company in the Conditions of Introduction of Modern Information Technologiesuk_UA
dc.typeArticleuk_UA
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